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B
Brand Equity
The added value a brand name gives a product beyond its functional benefits, reflected in customer perception and loyalty.
Brand Loyalty
A customer's consistent preference for one brand over competing alternatives, shown through repeat purchases.
Brand Positioning
The place a brand aims to occupy in the minds of target customers relative to competing brands.
Buyer Persona
A semi-fictional profile of an ideal customer built from research and data.
C
Churn Rate
The percentage of customers who stop buying or cancel their subscription over a given period.
Click-Through Rate (CTR)
The percentage of people who see an ad or link and click on it, calculated as clicks divided by impressions.
Competitive Advantage
An attribute or capability that allows a company to outperform its rivals in attracting and keeping customers.
Content Marketing
Creating and distributing valuable, relevant content to attract and retain a clearly defined audience.
Conversion Rate
The percentage of visitors or leads who complete a desired action, such as making a purchase or signing up.
Customer Acquisition Cost (CAC)
The total sales and marketing cost required to win one new customer.
Customer Journey
The sequence of stages and touchpoints a customer goes through, from first awareness to purchase and beyond.
Customer Lifetime Value (CLV)
The total net revenue or profit a business expects to earn from a customer over the entire relationship.
M
Market Penetration
The share of a target market that already buys a product; also a growth strategy of selling more of existing products in existing markets.
Market Research
The systematic gathering and analysis of data about customers, competitors, and market conditions.
Market Segmentation
Dividing a broad market into smaller groups of consumers who share similar needs, characteristics, or behaviors.
Market Share
A company's sales as a percentage of the total sales in its market.
Marketing Funnel
A model describing the stages customers move through before buying, commonly awareness, interest, consideration, and purchase.
Marketing Mix (4 Ps)
The core set of levers a firm controls to reach its market: product, price, place, and promotion.
P
Penetration Pricing
Setting a low initial price to attract customers quickly and gain market share.
Price Skimming
Setting a high initial price for a new product and lowering it over time to capture revenue from different customer segments.
Product Life Cycle
The stages a product moves through in the market: introduction, growth, maturity, and decline.